Skip to main content
Public transit bus on a city street

AI-powered customer service, built for transit.

Pulse gives transit agencies AI-powered tools to reduce call volume, replace outdated systems, and put riders first.

See Pulse RideInfo See Pulse Feedback

Our Products

Purpose-built tools for public transit agencies.

Pulse RideInfo

AI that answers your riders' calls.

An AI-powered phone and web agent that handles "where's my ride?" questions 24/7 using your real-time GTFS data. Drop it into your existing call center with zero training and zero migration.

AI Phone + Web Chat | Powered by your GTFS data
Explore Pulse RideInfo

Pulse Feedback

Customer service software that actually fits transit.

Purpose-built for transit agencies, Pulse Feedback manages complaints, commendations, inquiries, and lost-and-found from every channel. Integrate with Amazon Connect for a complete contact center experience. No more fighting a system that wasn't built for you.

Explore Pulse Feedback

Everything your agency needs in one place

Stop juggling spreadsheets, emails, and outdated systems. Manage every rider interaction from a single platform.

All Feedback Types

Comments, commendations, complaints, inquiries, ADA requests. Capture and track every type of rider interaction in one system.

You're in Control

Add fields, adjust workflows, and configure your system yourself. No more waiting on a vendor for every small change.

Powerful Reporting

Custom reports, advanced filter groups, and an AI-powered reporting agent that lets you ask questions about your data in plain English.

See all features →

Built by transit people, for transit people

We didn't build a generic platform and slap a transit label on it. Our team has worked at public transit agencies and understands the unique challenges you face every day.

  • Designed to handle any service mode. Fixed route, paratransit, microtransit, rail; you can have it all in one system
  • Understands transit-specific workflows like Title VI tracking and ADA compliance
  • AI features built around the workflows transit teams actually use
  • Cloud-based and accessible from anywhere, no on-premise servers to manage
Passengers riding a city bus

Ready to modernize your customer service?

See how AI-powered tools built for transit can transform the way your agency serves riders.

Request a Demo How Pricing Works