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Public transit bus on a city street

Transit customer experience software

The rider experience runs on communication.

Customer experience is what sets transit agencies apart today, and it comes down to communication. Pulse helps riders get the information they need, and helps your agency listen and respond.

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Two sides of every rider conversation

Great customer experience means riders can get answers the moment they need them, and that their voice always reaches your agency. Pulse covers both directions.

Riders get answers

Pulse RideInfo

AI that answers your riders' calls.

An AI voice agent and IVR replacement for transit. Handles "where's my ride?" questions 24/7 on the phone and web using your real-time GTFS data. Drop it into your existing call center with zero training and zero migration.

AI Phone + Web Chat | Powered by your GTFS data
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Riders are heard

Pulse Feedback

Customer service software that actually fits transit.

Transit customer service software, purpose-built for agencies. Pulse Feedback manages complaints, commendations, inquiries, and lost-and-found from every channel. Integrate with Amazon Connect for a complete contact center experience. No more fighting a system that wasn't built for you.

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Riders get answers

See Pulse RideInfo in action

A real conversation, captured and measured. Riders ask in plain language, your team sees every interaction, and the agency gets the numbers that prove it's working.

Pulse RideInfo agency performance dashboard showing a 91.4% call deflection rate, 4.6 average CSAT, and how riders use the assistant
The agency view. Deflection rate, CSAT, and exactly how riders use the line.
Web chat, included. The voice agent answers the calls. The same assistant also handles riders who'd rather type.
Pulse RideInfo call detail screen with the full transcript, AI summary, caller information, recording, and live transit data for a single phone inquiry
Every call captured. Transcribed, summarized, and searchable. Nothing slips through.
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Everything your agency needs to manage rider feedback

Stop juggling spreadsheets, emails, and outdated systems. Manage every rider interaction from a single platform.

All Feedback Types

Comments, commendations, complaints, inquiries, ADA requests. Capture and track every type of rider interaction in one system.

You're in Control

Add fields, adjust workflows, and configure your system yourself. No more waiting on a vendor for every small change.

Powerful Reporting

Custom reports, advanced filter groups, and an AI-powered reporting agent that lets you ask questions about your data in plain English.

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Ready to elevate your rider experience?

See how better communication, in both directions, transforms the way your agency serves riders.

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