The rider feedback platform built for public transit.
Capture rider feedback, manage inquiries across every service mode, and get the insights you need. All from one platform designed by people who've worked in transit.
An AI calltaker that handles your phones 24/7
Riders call in. PulseChat AI picks up. Complaints, commendations, inquiries, suggestions, you name it. Captured, categorized, and in your system before your team even picks up a pen.
Everything your agency needs in one place
Stop juggling spreadsheets, emails, and outdated systems. Manage every rider interaction from a single platform.
All Feedback Types
Comments, commendations, complaints, inquiries, ADA requests. Capture and track every type of rider interaction in one system.
You're in Control
Add fields, adjust workflows, and configure your system yourself. No more waiting on a vendor for every small change.
Powerful Reporting
Custom reports, advanced filter groups, and an AI-powered reporting agent that lets you ask questions about your data in plain English.
Built by transit people, for transit people
We didn't build a generic platform and slap a transit label on it. Our team has worked at public transit agencies and understands the unique challenges you face every day.
- Designed to handle any service mode. Fixed route, paratransit, microtransit, rail; you can have it all in one system
- Understands transit-specific workflows like Title VI tracking and ADA compliance
- AI features built around the workflows transit teams actually use
- Cloud-based and accessible from anywhere, no on-premise servers to manage
Ready to modernize your rider feedback?
See how a platform built for transit can transform the way your agency handles rider feedback.