Everything your agency needs to serve riders better.
Two products. Dozens of capabilities. All built for transit.
AI-powered rider support, live in weeks.
AI Phone & Web Agent
Handles inbound calls and web chats automatically. Real-time answers from your GTFS and GTFS-RT data including routes, stops, arrivals, service alerts, and trip planning.
Multilingual Support
Per-phone-number language configuration. AI voice agents serve riders in their preferred language.
Inquiry Management
Unified inbox for all calls and chats. AI sentiment analysis, auto-summaries, status tracking, and bulk export.
Pattern Detection
AI-powered clustering of recurring issues. Trend insights to spot systemic problems before they escalate.
Reporting & Analytics
Call volume, sentiment, resolution, and route-level reports. Custom report builder and AI cost tracking.
Integrations
Automatically push cases, contacts, and statuses into Salesforce so your team has a single source of truth. Works standalone or with Pulse Feedback.
Customer service software that actually fits transit.
Multi-Channel Intake
Web forms, phone, AI voice agents, and automatic email ingestion. Connect your customer service mailbox and incoming emails are parsed and converted into feedback entries automatically. No manual data entry. Everything lands in one system.
Amazon Connect Integration
Seamlessly integrates with Amazon Connect for IVR, call queues with priority and overflow rules, agent status management, and supervisor dashboards. All powered by AWS's enterprise-grade contact center platform.
AI-Powered Processing
Auto-categorization and smart field extraction. AI voice agents for inbound feedback (PulseChat AI). Natural language reporting.
Feedback & Case Management
Complaints, commendations, inquiries, ADA requests. Configurable types, subtypes, and custom fields. Status workflows with routing and auto-assignment.
Investigation Management
Multi-stage investigations with multiple assignees. Evidence attachments, outcome tracking, and the ability to link related investigations.
Lost and Found
Dedicated module for managing lost and found items. AI-assisted matching between lost and found reports.
SLA Tracking
Configurable response and resolution targets. Automatic on-time, at-risk, and violated alerts. SLA adherence reporting.
Reporting & Analytics
Standard and custom report builder. Period comparison, trend alerts, and CSAT surveys.
Integrations
Salesforce sync for cases, contacts, and custom objects. Everything flows into one place. Microsoft 365 for email ingestion and SSO. SendGrid for outbound email. Amazon Connect for contact center operations.
Self-Service Configuration
Add fields, adjust workflows, configure routing. No vendor dependency for system changes. Your agency stays in control.
Built for uptime. Designed for peace of mind.
Transit doesn't stop, and neither does your platform. Every layer of the Pulse stack is engineered for high availability and redundancy.
Geographic Redundancy
Hosted across multiple geographically separated data centers. If one location goes down, traffic automatically fails over. No intervention required, no downtime for your team.
Automated Failover
Load-balanced application servers, database replicas with automatic failover, and redundant storage. Every critical component has a standby ready to take over.
Security & Compliance
Encryption at rest and in transit, role-based access control, regular backups, and infrastructure designed to support public-sector compliance requirements.
See it in action
Schedule a demo and we'll walk you through how it works for your agency.
Request a Demo