Your next calltaker never takes a break.
PulseChat AI Calltaker is an AI-powered phone agent that answers rider calls, captures every type of feedback, and populates your system automatically. Around the clock, every day of the year.
How it works
Three steps. No hold times. No manual data entry.
Rider calls your line
A rider dials your agency's phone number to share feedback, file a complaint, ask a question, or make an ADA request. PulseChat AI picks up instantly.
AI listens and responds
PulseChat AI has a natural conversation with the caller. It listens, asks the right follow-up questions, and captures all the details your team needs.
Feedback lands in your system
The feedback is automatically categorized, structured, and added to your system. Your team sees a complete record ready for review and action.
Why agencies love PulseChat AI
The benefits go beyond just answering phones.
Available 24/7/365
Nights, weekends, holidays. PulseChat AI picks up every call, so riders can share feedback whenever it happens, not just during office hours.
Consistent, structured data
Every call produces a complete, well-organized record. No missing fields, no illegible notes, no forgotten details. The same quality every single time.
Every feedback type, one system
Complaints, commendations, general inquiries, ADA requests. PulseChat AI handles them all and routes each one to the right place in your system.
Free up your team
Let your staff focus on resolving issues, not transcribing them. PulseChat AI handles the intake so your team can do the work that actually requires a human.
The difference is night and day
See how PulseChat AI transforms your call intake process.
Without PulseChat AI
- Riders wait on hold, many hang up before getting through
- Staff manually types notes during or after each call
- Inconsistent records depending on who took the call
- After-hours calls go to voicemail or get missed entirely
- Important details get lost between the call and the record
With PulseChat AI
- Every call answered instantly, zero hold time
- Feedback is captured and structured automatically
- Consistent, complete records every single time
- Available 24/7, including nights, weekends, and holidays
- Your team reviews finalized records instead of taking dictation
It speaks transit
PulseChat AI is not a generic call bot. It understands the language and context of public transit, so conversations feel natural and the data it captures is actually useful.
- Understands routes, stops, service types, and transit terminology
- Knows how to categorize feedback into complaints, commendations, inquiries, and ADA requests
- Asks relevant follow-up questions based on the type of feedback
- Handles multiple service modes: fixed route, paratransit, mobility on demand
- Escalates complex or sensitive calls to your staff when needed
Frequently asked questions
Common questions about PulseChat AI Calltaker.
No. PulseChat AI is designed to augment your team, not replace it. It handles routine intake calls so your staff can focus on resolving issues, handling complex situations, and doing work that requires a human touch. Think of it as adding capacity without adding headcount.
PulseChat AI is smart enough to recognize when a call needs a human. If a caller is distressed, the situation is complex, or the caller specifically asks to speak to a person, PulseChat AI can transfer the call to your team. You set the rules for when escalation happens.
PulseChat AI works with your existing phone infrastructure. We'll set it up during onboarding so calls route to PulseChat AI seamlessly. Your riders call the same number they always have. The setup is handled by our team so you don't need to worry about the technical details.
Absolutely. You have full control over the workflow. Records can go directly into your system or be queued for staff review first. You decide what level of oversight works best for your agency.
PulseChat AI Calltaker is available as part of our platform. Since pricing is customized for each agency, your quote will reflect whether PulseChat AI is included. Reach out to us and we'll walk you through the details.
Ready to let AI handle the phones?
See PulseChat AI Calltaker in action. Schedule a demo and hear it for yourself.