Insights, updates, and resources for public transit agencies.
AI isn't just replacing agents. It's making them better. Real-time transcription, sentiment analysis, and suggested responses give human agents a powerful assist during live calls. The most effective call centers are finding that the technology works best when it amplifies human empathy rather than replacing it. The winning formula seems to be letting AI handle the routine so that human agents have more time and energy for the conversations that truly matter.
