Riders ask. RideInfo answers.
Pulse RideInfo is an AI-powered phone and web agent that answers "where's my bus?" calls and chats using your real-time GTFS data. Up and running in weeks, not months.
How it works
Real-time answers from your own data. No hold times.
Rider calls or chats
A rider dials your agency's number or opens the web chat to ask about their bus. Pulse RideInfo picks up instantly.
AI checks your live data
Pulse RideInfo queries your GTFS and GTFS-RT feeds in real time to get accurate arrival predictions, route details, and stop information.
Rider gets their answer
The rider gets accurate arrival times, route info, and stop details instantly. No hold time, no transfers, no waiting for a callback.
Why agencies choose Pulse RideInfo
Real results from day one.
Live in weeks, not months
If your agency publishes a GTFS feed, the hardest part is already done. We connect to your data, configure the system for your routes and service area, and get you up and running fast. No lengthy integration projects, no complex IT requirements. Just results.
Reduce call volume
"Where's my bus?" is one of the most common calls transit agencies receive. Pulse RideInfo handles them automatically, freeing your staff for the calls that actually need a human.
Available 24/7/365
Riders need arrival info at 6 AM, 10 PM, and on holidays. Pulse RideInfo never clocks out, so your riders always have a way to get the information they need.
Phone + web chat
Some riders prefer to call. Others prefer to type. Pulse RideInfo gives your customers both options, powered by the same real-time GTFS data.
Real-time accuracy
Pulse RideInfo pulls directly from your GTFS-RT feed, so riders get actual predicted arrival times, not just schedule data. The information is always current.
Stop answering the same question
See how Pulse RideInfo changes the way your agency handles rider information calls.
Without Pulse RideInfo
- Staff spends hours answering "where's my bus?" calls
- Riders sit on hold for simple questions with straightforward answers
- No information available outside of business hours
- Answers vary depending on who picks up the phone
- Complex calls compete with simple ones for staff attention
With Pulse RideInfo
- Arrival questions answered instantly by AI, via phone or web
- Staff freed up for complaints, complex calls, and real problem-solving
- Available 24/7, including nights, weekends, and holidays
- Consistent, real-time answers powered by your GTFS data
- Up and running in weeks with minimal IT effort
Powered by your GTFS data
Pulse RideInfo connects directly to your agency's GTFS and GTFS-RT feeds. It knows your service inside and out.
- Real-time bus arrival predictions from your GTFS-RT feed
- Route details, schedules, and service patterns
- Stop locations, connections, and transfer points
- Service alerts and disruptions
- Holiday and weekend schedule variations
From GTFS feed to live service in weeks
No year-long procurement cycles. No complex integrations. If you have the data, we can move fast.
You have GTFS? You're ready.
Most transit agencies already publish GTFS and GTFS-RT feeds. That is the foundation Pulse RideInfo needs. No new data systems required.
We handle the setup
Our team configures Pulse RideInfo for your routes, stops, and service area. Your IT team does not need to build or maintain anything.
Go live in weeks
Not months. Not quarters. Weeks. Your riders get a better experience and your staff gets immediate relief from repetitive calls.
Start small. Scale when you're ready.
Pulse RideInfo is a great first step into AI for your agency. When you are ready to go further, the full Pulse platform is here.
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Pulse Feedback
A complete rider feedback management system. Complaints, commendations, inquiries, ADA requests, and more. All in one place, built specifically for transit.
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PulseChat AI Calltaker
An AI phone agent that handles feedback intake calls 24/7. It listens, asks follow-up questions, and populates your system automatically. Pair it with Pulse Feedback for a fully automated intake pipeline.
Frequently asked questions
Common questions about Pulse RideInfo.
Weeks, not months. If your agency already publishes a GTFS feed, most of the heavy lifting is done. We connect to your data, configure the system for your routes and service, and get you live fast. There are no long integration timelines or complex IT projects.
A GTFS feed for your fixed-route service and a GTFS-RT feed for real-time arrival predictions. Most transit agencies already publish both. If you have them, you are ready to go.
Yes. Pulse RideInfo integrates with your existing phone infrastructure. Riders call the same number they always have. We handle the setup during onboarding so your IT team does not need to manage anything new.
Pulse RideInfo is currently built for fixed-route bus transit. If your agency also runs paratransit, demand-response, or other modes, those riders can still be routed to your existing call center staff while Pulse RideInfo handles the fixed-route questions.
No. Pulse RideInfo takes the repetitive "where's my bus?" calls off your team's plate so they can focus on complex questions, complaints, and situations that need a human. It adds capacity without adding headcount.
See results in weeks. Let's get started.
Schedule a demo and see how Pulse RideInfo can reduce your call volume and give your riders instant answers.