Blog
Insights, updates, and resources for public transit agencies.
IVR vs AI Voice Agent: What Transit Agencies Need to Know
A fair comparison of traditional IVR systems and AI voice agents for public transit: what each does, where a plain IVR is still fine, and what to ask vendors.
How GTFS-RT Turns Real-Time Transit Data Into Voice Answers
How an AI voice agent reads static GTFS and the three GTFS-RT feeds to answer a rider's call, and the feed problems that lead to wrong answers.
5 Signs Your Transit Agency's IVR Is Holding You Back
You do not need to be shopping for a new phone system to see the problem. Five signs your transit agency has outgrown its IVR, and how to check each one.
The Next Generation of IVRs? A Transit Agency's Guide to AI Voice Agents
Legacy IVRs route riders through phone menus. Next-generation IVRs answer them. What the shift means for transit agencies, and what to check before you buy.
How AI Is Transforming Support Call Centers
AI isn't just replacing agents. It's making them better. Real-time transcription, sentiment analysis, and suggested responses give human agents a powerful assist during live calls. The most effective call centers are finding that the technology works best when it amplifies human empathy rather than replacing it. The winning formula seems to be letting AI handle the routine so that human agents have more time and energy for the conversations that truly matter.